eSERVICEConnect promises to connect the equipment manufacturer, service company and shipmanager via a web portal, allowing for easier sharing of information, and consequently more coordinated and efficient servicing.
Danelec says the solution will be rolled out over the next six months, initially covering the company’s VDRs and S-VDRs, and then extended to cover all service calls for Danelec equipment.
“Our goal is to be the world’s most efficient marine electronics manufacturing company when it comes to shipboard service for our products,” says Hans Ottosen, Danelec CEO.
“The eSERVICEConnect Web portal—combined with our unique SoftWare Advanced Protection (SWAP) technology for hot-swappable shipboard replacement, our VDRConnect remote access and our rigorous in-house quality procedures—will bring unprecedented levels of consistency and efficiency to shipboard service.”
According to Danelec, the platfrom will automate many traditionally manual processes, such as retrieving information about previous service issues, and performing an error check following a service call. Sample VDR data is also extracted by the tool, which is later analysed by Danelec’s technical team as part of a quality control process.
Reports are automatically generated to the service company’s and shipmanager’s eSERVICEConnect accounts, and if a vessel has had more than one recent service call, a ‘red flag’ warning is initiated, and a plan is developed to address the issue.
“We’re out to create a paradigm shift in the maritime industry,” continues Mr Ottosen.
“Traditionally, shipboard service has been the weakest link in marine electronics. Equipment manufacturers had little control over service partners scattered all around the world in different time zones. The service technicians often are ill-prepared when they board the ship, spending hours troubleshooting, obtaining the correct parts and repairing the equipment.”
“This can hold up the ship’s sailing schedule, and the shipmanager has to sort it all out at a distance. With eSERVICEConnect, we make it easy for all the parties to communicate seamlessly, rapidly and accurately.”