Cookies help us deliver the best experience on our website. By using our website, you agree to our use of cookies Dismiss

shipznet RG 300 facilitates remote assistance from service experts

A new high-speed mobile broadband service for vessels, the RG (remote guidance) 300 is delivering remote guidance and mobile network coverage to facilitate cost-efficient and safe service missions onboard vessels.

shipznet RG 300 is a mobile 4G/LTE solution with 300 Mbit/sec and coverage up to 60km ship to shore. It has been specifically developed for maritime use. The connectivity provided by RG 300 allows the exchange of photos, videos, technical drawings or to retrieve spare part catalogues. Direct video conferencing with qualified personnel is also possible.

Using the shipznet solution, service employees are able to use mobile broadband connectivity in the engine room via mobile phone, tablet, laptop, or any mobile device. This can significantly shorten the on-site service calls as employees do not have to be on deck to use their mobile phones for finding the answers to technical questions they have.

According to shipznet, waiting time for feedback, because no specialist is available in the office, should not be underestimated. shipznet RG 300 enables remote communication by specialists in the headquarters. This means that experts do not always have to be present for the service operations on site. According to shipznet, experts are expensive and difficult to obtain and in many cases service employees are “instructed” remotely by the experts.

The system enables service staff to operate far inside the ship while being connected to remote experts and engineers on shore.  This is especially important in today’s current climate with COVID-19 affecting business as usual. With service travels currently limited or impossible due to health concerns, shipznet RG 300 service experts can help remotely look deep inside a ship without travelling. 

shipnetz’s RG 300 solution is currently in use at some large service companies. It is delivered in a small suitcase with handy size format. The construction of the 4G / LTE antenna with a range of up to 60km ship to shore and the router with 300 Mbit / sec. is possible within 15 minutes, according to shipznet.

The purchase of the shipznet RG 300 will reportedly pay for itself after a single service call.

Related items

  • Connectivity demand booms as leisure vessels become safer, reports IEC Telecom

    Demand for faster and cheaper connectivity at sea is set to increase as sailing is recognised as a safer place to work, travel and holiday during the COVID-19 pandemic says satcom specialist IEC Telecom, which is experiencing an increase in enquiries from vessel operators in the maritime leisure sector.

    With ‘lockdowns’ and restrictions easing in some parts of the world, yacht owners are now able to enjoy ‘social distancing’ onboard their vessels, which is leading to a boost in demand for high-speed connectivity and increased bandwidth capacity. With the focus on social distancing, yachts are becoming increasingly attractive remote offices for those able to attend to business matters while enjoying the open sea, sunshine and fresh air. During this challenging time, sailors have an increased need to stay connected for both personal and operational purposes as well as to avoid the need to go ashore as much as possible.

    The signs are pointing to an upsurge in leisure boating. Yacht chartering is seen as one of the safest ways to enjoy a break at present due to the minimal contact charterers have with other people. Yachts are considered to be more hygienic, given the ratio of crew to guests and the exclusivity of being on a private boat. Affluent consumers are looking for getaways with fewer crowds, more privacy and the ability to gather privately with those closest to them. The Boat Affair platform (whose rentals are available in more than 60 countries) has seen a 23 per cent increase in requests from customers who traditionally would opt for a hotel vacation or a seaside resort but are now seeking a safer alternative. And, according to a new survey by LuggageHero, 25 per cent of travellers report they will try to avoid crowded commercial flights and public transportation in a post-coronavirus world.

    Meanwhile, in countries where travel is still restricted, many larger leisure boats and super yachts remain fully crewed and operational – also leading to increased need for connectivity as crews try to stay in touch with family and friends while conducting as many ship operations as possible via remote techniques. With crew restricted to remaining on the vessel in many places, higher speeds and larger bandwidth capacity is needed to provide leisure activities too.

    The leisure boat sector was initially hit hard by international lockdowns and is now incurring additional costs for deep cleaning, personal protective equipment, virus testing etc which are not generally reflected in the charter fees. As a result, systems which allow to optimise bandwidth consumption in order to reduce expenses on communication are proving popular with consumers looking to install or upgrade yacht connectivity systems.

    Gwenael Loheac, chief executive officer Western & Southern Europe for IEC Telecom said: “Data traffic on leisure vessels has increased during this crisis period because crew, vessel operators and passengers need to exchange information on a more regular basis. In response to COVID-19, we are seeing increased demand for flexible tariffs to enable leisure vessel operators to adapt quickly to fluctuating connectivity requirements. Fortunately, we are well-placed to meet these needs, having a wide portfolio of solutions designed to provide best user experience, while keeping communications costs at bay.

    IEC Telecom recently launched OneGate Marine Compact, a new lightweight digital solution with a network management system which provides full visibility over on-board network assets (both satellite and GSM) and enables vessel owners to control expenses and optimise consumption via a digital dashboard.

    Mr Loheac commented: “OneGate Marine Compact was developed to cater to all major requirements of the leisure boat sector – addressing their needs for speed, bandwidth and cost optimisation. OneGate Marine Compact is an agile, lightweight, highly-adaptable and easy-to-install digital communications system which gives complete access to the benefits of digital connectivity even on smaller vessels. At this challenging time this system is providing many of the answers yacht owners need to enable them to conduct online business and leisure activities safely and securely.”

  • Pacific Basin supports crew with KVH YOURLink service

    Shipowner and operator Pacific Basin is using KVH Industries’ VSAT connectivity services to support its crew and ensure operational efficiency during the COVID-19 pandemic.

  • Hartmann seals connectivity upgrade deal with Marlink

    German Hartmann Shipping Services has signed a major new service upgrade agreement with Marlink that will see Hartmann move from an allowance-based VSAT connectivity to an unlimited Committed Information Rate (CIR) service.

  • Speedcast and Intelsat sign new multi-year contract

    Speedcast International has signed a new multi-year contract with Intelsat to leverage the reach and reliability of Intelsat’s global connectivity infrastructure service offerings.

  • Roxana Shipping completes Fleet Xpress upgrade

    Ship manager Roxana Shipping has recently completed a major technology upgrade project, installing Inmarsat’s Fleet Xpress (FX) on all ten of its tanker fleet. The project has provided each vessel with the two Mb FX package in combination with Infinity Plus and Cobham 60 GX antennas, resulting in a significant bandwidth and technology boost for both their business and crew welfare requirements.

Joomla SEF URLs by Artio

Login/Register

Register or Login to view even more of our content. Basic registration is free.

Register now

Digital Ship magazine provides the latest information about maritime satellite communications technology, software systems, navigation technology, computer networks, data management and TMSA. It is published ten times a year.

 

Address:
Digital Ship Ltd
Digital Ship - Digital Energy Journal
39-41 North Road
London
N7 9DP
United Kingdom

Copyright © 2020 Digital Ship Ltd. All rights reserved           Cookie Policy         Privacy Policy