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Marlink commits to one-day VSAT implementation

Marlink has made a new commitment to VSAT customers under which it promises to have new installations up and running within 24 hours.

The satcom provider says it has developed an antenna installation and commissioning system that will support engineers and crews in getting vessels fully connected to Marlink’s WaveCall standardised VSAT service in a single day.

The VSAT is installed during scheduled port calls, without affecting a vessel’s operational schedule, as long as the operator and owner agree to support the process by preparing certain aspects in advance.

A customer installation document is used to provide confirmation that all equipment has been delivered, in addition to checking off that preparation of the antenna pedestal, rack mounting, cabling, power and gyro connections has been completed.

An online portal allows customers to track the installation status at all stages.

“Through our centrally managed global network of field engineers and service partners, Marlink can have a vessel fully connected on VSAT for voice and data traffic in 24 hours or less,” said Tore Morten Olsen, CEO of Astrium Services Business Communication, Maritime.

“The perceived complexity of VSAT procurement and installation may have been a barrier to some customers in the past, so we have optimised our processes to ensure installation to high standards in a very short timeframe.”

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