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Airbus DS launches VSAT service network

Airbus Defence and Space has launched a new Global Field-Service Alliance (GFSA) initiative to ensure quality installation and maintenance of VSAT equipment in major ports.

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Airbus DS has already certified three service partners under its GFSA guidelines: Pro Nautas Marine Electronics in Germany, Livewire Connections in the UK, and SRH Marine in Greece.

GFSA-certified companies will be expected to install, repair, upgrade, demobilise, replace and maintain VSAT equipment to ensure uninterrupted operation of Airbus Defence and Space’s VSAT services. Other companies and engineers will be certified in the coming months.

Airbus DS says that the GFSA will include both Independent Field Service Partners and its own Field Service engineers, with the aim of enabling 24/7 installations and maintenance of VSAT equipment in major ports around the world.

“Alongside our new AuroraGlobal network, this initiative will help to improve customer support of current Ku-band and future Ka-band based services via our Service Provider partners, whilst strengthening end-user confidence and satisfaction in the satellite services they choose,” said Tore Morten Olsen, head of Maritime satellite communications activities at Airbus Defence and Space.

“We are committed to expanding the GFSA in order to build a substantial resource that is capable of performing installations and maintenance to the highest standards anywhere in the world.”


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