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NSSLGlobal’s 50th anniversary: celebration, evolution and innovation

Author: Sally-Anne Ray, group CEO, NSSLGlobal

We look back to the late sixties and seventies with a tinge of nostalgia for a world in which colour screens were a luxury and when we looked forward to receiving a postcard from friends when they were travelling. In 1969, the same year as the U.S. won the Space Race, the foundations of the business that would become NSSLGlobal were laid.

{mprestriction ids="1,2"}An exciting journey of growth

2019 is the company’s half-century anniversary, and it’s safe to say that the maritime and satellite communication industries have never presented as many technological opportunities as they do today. A company is only as good as its people and we have a diverse, motivated and talented global team that are with us on an exciting journey of growth. We’ve been steadily and surely building a company that’s transformed from being a satcom provider to an engineering powerhouse.

NSSLGlobal has learned that longevity in the market means it must be agile, responsive and customer-centric. We’re not following a strategy of let’s build it and see if it sells. We are catering to the very real practical world of governments, vessel operators, and the offshore markets. 

Listening and working with our customers

We‘ve found that vessel operators are not looking for the Holy Grail but for practical solutions.  They want to link to their fleet speedily with reliable, always on, cost-effective connectivity in real time, with minimal downtime. They need access to fleet wide and granular operational information. Where are their vessels? Are they on schedule? Are they experiencing any difficulties with their services? The HQ wants to access and manage their services remotely. By listening to our customers we found that there is a need for providing hosting capabilities and managed IT services for vessel operators of all sizes.

Record breaking contract with Teekay

We recently announced a record breaking four year, multi-million enhanced contract for communication and entertainment services with Teekay, one of the world’s largest marine energy transportation, storage and production companies. The latest contract provides an upgraded bandwidth capability across the Teekay fleet alongside the installation of our new virtualised Cruise Control+ appliance and the rollout of CrewVision, our crew entertainment service. The new contract cements the longstanding relationship between NSSLGlobal and Teekay dating back to 2004. The winning formula stems from NSSLGlobal’s commitment to prioritising key client relationships and working closely with Teekay to align its developments to Teekay’s everyday needs and longer-term strategic objectives.

Maintaining such a strong 15-year relationship can never be taken for granted. It is built firmly on an absolute commitment to customer service and an agile approach to innovation that ensures we’re laser-focused on engineering the value-added services and breakthrough technologies like our SatLink modem, our Cruise Control+ and our INSIGHT Portal that set us apart from the competition.

What does FusionIP highlight about NSSLGlobal?

FusionIP is another example of commitment to always listen to our customers. Our work with coastal commercial operators, fishing vessels and superyacht owners showed there is a need for a service which can automatically and seamlessly transition vessel connectivity from cellular to satcom in a single dome. Why is this useful? Well it means that operators in European waters pay only a single monthly flat fee regardless of whether they are using cellular or satcoms. There are no heart stopping moments and with unlimited suspensions available there is inbuilt flexibility for seasonal work. Our hybrid service is helping operators such as crew transfer operators, offshore wind installation vessels and coastal commercial vessels save time by freeing up crew, save money and also use the most effective network for speed and reliability. In terms of functionality FusionIP means operators only need one SIM to cover all European countries and coastal waters, this and all charges are visible on a single bill through INSIGHT our free single state-of-the-art intuitive Management Overview Portal designed to provide our maritime customers with a holistic view of core operational, billing and performance data on one platform.

 This article was originally published on page 14 of the Digital Ship Jun/July magazine. Click here to download the magazine. {/mprestriction}

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Digital Ship magazine provides the latest information about maritime satellite communications technology, software systems, navigation technology, computer networks, data management and TMSA. It is published ten times a year.


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