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Grieg Star opens Vessel Support Centre

Norwegian shipping company Grieg Star has opened a new Vessel Support Centre in Bergen, which will leverage hundreds of data sources from its general cargo and bulk carriers to enhance cooperation between ship and shore, and improve decision making across its fleet of approximately 40 vessels.

{mprestriction ids="1,2"}The opening of this new Centre follows on from the completion of a broadband roll-out project across all of the company’s ships that was completed in 2017, providing a communications link that can handle an increased flow of data between ship and shore.

The Vessel Support Centre will be manned by three vessel managers, who will be in direct contact with shipboard masters and chiefs on a daily basis, using chat facilities, phone or video calls to communicate with the ships wherever they are in the world.

Support staff working in the Centre will also have immediate access to vessel drawings, maps and charts, and photos and video of onboard operations to add to data received from the ships.

Grieg Star says that this new operations infrastructure will provide a much broader competence base ready to support its ships at sea if there is an issue onboard, and should improve processes such as route planning, where software tools can be applied and results discussed and monitored.

The new Centre will also make it easier for the Norwegian vessel operator to compare and share best practices between ships and people, as its software dashboards and the application of machine learning assist in quickly identifying deviations on everything from lube oil usage to valve pressures and fuel consumption, allowing immediate action to be taken.{/mprestriction}

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