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Wallem rolls out cloud-based agency system

Wallem chief executive Frank Coles Wallem chief executive Frank Coles

Wallem Group has announced a roll out of cloud-based software to reduce paperwork and streamline workflows across its ship agency business.

{mprestriction ids="1,2"}Wallem will migrate to the cloud-based a3 Agency System to simplify the management of documentation and actions required in port calls. Wallem expects to reduce administrative overheads and enhance service quality and consistency by using a unified system. The move is part of a broader corporate transformation envisioned by CEO Frank Coles to cast off outdated and inefficient practices and make way for approaches founded on transparency and intelligent use of technology.

Typically, agents must attend to mountains of documentation, including cargo manifests, letters of authority, notices of readiness, stowage plans and bills of lading. At the same time, they have to watch over every stage of the port call, liaising with numerous stakeholders to make sure that a string of tasks are completed in the right way and in the right order.

Agents must also be ready to respond to unplanned eventualities such as weather delays or hold ups in loading or unloading, as well as to make allowances for scheduled inspections and surveys. When managing multiple appointments simultaneously, the workload and associated responsibility quickly escalates.

By deploying a3, Wallem’s agents will be able to access an intuitive interface for assigning and managing tasks associated with an appointment, reducing the risk of error and cutting down the time it takes to perform such tasks. Curated dashboards allows users to keep track of progress for the duration of a port call. The system grants agents greater oversight and acts as a safeguard mechanism to prevent uncompleted tasks holding up workflow or causing delays.

The a3 solution has built-in functionality for generating reports on key operational metrics, such as time in port, operational delays and the KPI's that are important to Wallem’s principals for greater transparency about their vessels and cargoes.

“a3 will let Wallem’s team of agents work smarter with the sort of tools they expect to use in the 21st century. As a purpose-built system it reduces data-entry and administration through automated processes and third-party integration, meaning our agents can handle more port calls more efficiently, with less risk,” said Wallem chief executive Frank Coles.

a3 Agency Systems CEO Travis Monson, commented: “Frank Coles’ vision for Wallem aligns closely with our ideals. The a3 Agency System was designed from the ground up for today’s shipping agent. This project is about more than deploying a3 to help Wallem’s agents to perform their job more easily and more effectively; it is about fostering a culture that embraces technology to improve business processes and provide a long-term pathway for continual improvement.” {/mprestriction}

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