ISO 9001 is an internationally recognised standard of consistency and competency using robust quality management systems designed to encourage continuous improvement and deliver good customer service.
Following a major re-structure of the business, the senior management team at SMT felt that it was important to refine its processes, systems and procedures to mitigate business risks and improve the overall customer experience, especially as the company had to quickly adapt to offering an online teaching element to some of its courses to offset the travel restrictions brought about by the coronavirus pandemic.
Colin McMurray, SMT’s group managing director, said: “Working with DNV GL throughout the audit process was a very positive experience. SMT has grown so rapidly that taking time out to look at things from our customers’ perspective and to improve their overall experience when engaging with us, was time well spent.”
“Gaining ISO 9001 took a lot of hard work and is not just a box ticking exercise. It is the start of our journey in making continual business improvements and using the things we have learnt going through the process to minimise the risks to our business and seek new opportunities to meet the training needs of our clients,” he continued.
“SMT has a system in place that meets the requirements of the ISO9001 standard, the company has shown some tenacity in achieving the understanding of what is required and the drive to get to the end goal of certification,” said Neil Donaldson, DNV GL lead auditor.