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OneAssist delivers virtual assistance to support remote workers

IEC Telecom’s OneAssist is helping workers to complete tasks via remote virtual assistance.

The hands-free video solution has been designed with the specific requirements of remote workers in mind.  The pandemic made it even more apparent just how intrinsic satellite connectivity has become to the way business is done and how crucial live connectivity and communication with others is.

OneAssist enables field personnel to share snapshots of ongoing onsite issues and receive live technical assistance from shore experts, as well as easily accessing the complete knowledge resources of their organisations via a secure communication link.

Developed as part of the new OptiConnect suite by IEC Telecom, OneAssist is powered by DigiGone and is a communication solution no matter how remote the region may be. It is fully aligned with IoT data visualisation and offers unmatched noise cancellation as well as speech recognition in loud areas, ensuring operational efficiency as well as the safety of remote workers.

According to IEC Telecom, the global remote monitoring and control system market is expected to reach US $135,190.5 million by 2027, growing at a CAGR of 10.3 per cent.

“Remote maintenance and control offer real-time monitoring of a company’s assets and help to keep costs low. You cannot expect to remain competitive without remote maintenance technology in today’s business environment,” said Nabil Ben Soussia, CEO Asia, Middle East & CIS, IEC Telecom Group. “Sending a technician to physically assess and fix a problem involves costly logistics and expenses, such as fuel, insurance, and inherent labour costs, which can add up quickly. It is far more effective to utilise remote systems that function even in low bandwidth environments and are extremely user-friendly,” he added.

“OneAssist is perfect for remote collaboration with multi-party video and audio calls. It is easily accessible over a high-resolution display on a rugged head-mounted device that is attached to a helmet. This hands-free approach frees up the time that field workers or technicians spend looking at a paper manual and almost 80 per cent of concerns can be resolved quickly with such remote access,” said Mr Ben Soussia.

The OptiConnect application portfolio includes OneHealth, a portable digital telemedicine kit; OneMonitor, a video surveillance software with advanced remote access; and OneTeam, an application for videoconferencing. These state-of-the-art solutions are especially optimised for remote locations and enable cost-effective connectivity across the globe.

“Remote maintenance technologies such as OneAssist can improve asset longevity by 20 per cent and save up to 40 per cent of the cost of traditional installations. In addition, remote maintenance is more sustainable, efficient, and effective in ensuring business continuity in unpredictable and ever-evolving circumstances,” Mr Ben Soussia commented.

“With increasing need and capability to reach remote locations worldwide, integrating with IEC Telecom’s OneAssist will provide cost efficiencies and lifesaving solutions to the customers we serve.  Minimizing risk, providing reliable access, and improving our client's reach are at the core of our solutions. We are excited and proud to partner with IEC to deliver on this promise,” said Michael Dunleavy, president at DigiGone.

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